Home

Policy

Your Satisfation Matters To Us!!!
 
Experience our courteous service policies.  

We strive for 100% customer satisfaction with our products.  

Your satisfaction is our business!

Return Policy 

Warranty Policy

Green LED MFG. 1 week return policy from date of purchase. returns will be accepted beyond the one week period but will come with a 30% restock fee.  Returned merchandise must be in original packaging and condition with all materials, manuals, instructions, etc. Please attach a copy of the invoice along with the returning merchandise.​

Returns of defective products will only be accepted under the terms of our Warranty Policy.

Please allow 2 weeks to see refund on credit statements.

Returns will be accepted for refunds under the following conditions:
 
Functioning items must be returned in original packaging with all original components and manuals.
Return credits will not be issued to items damaged in return shipment due to insufficient packaging or carrier mishandling. Green LED MFG. will not be responsible for lost or damaged return shipments.
Refunds for returned items will be issued to the original method of payment.
A restocking fee of 30% will be deducted from the refund for each item returned after the one week period. Restocking fees must be applied since returned products must be tested and can no longer be sold as new or under warranty.
Special or customized orders are non-refundable unless product is found to be defective by our technicians.
All shipping costs incurred for returning items to Green LED MFG., including original shipping charges, are the responsibility of the customer.
All products sold by Green LED MFG. have a warranty period.

LED Modules – 5 years from date of original purchase
LED Power Supply – 2 years from date of original purchase
LED T8 Tube Lighting – 2 years from date of original purchase
LED Displays – 3 years from date of original purchase
Green LED MFG. will honor this warranty on any products that fail during normal use due to manufacturer’s defect and have beeninstalled and connected properly.

Green LED MFG. warrants that the products or service purchased from Green LED Mfg. are free from manufacturing defects in material and workmanship under normal use and service for the warranty period as stated above to the original end user. Warranties do not extend beyond the original end user. Claimant must furnish proof of date of purchase. Green LED MFG. will provide replacement goods or services, or may opt to reimburse the purchase price if that is infeasible. Green LED MFG.’s. sole liability with respect to any defect shall be for the replacement or repair of the defective goods or services.


List of exemptions to the policy:
Damage due to mishandling or abuse of the product.
Not using a voltage regulated power supply to connect LEDs products or controls.
Connecting LEDs to the wrong Output Voltage.
     Example: connecting a 12VDC system to a 6VDC power supply.
Improper connection of power supplies, LED products or controls.
Connection of LED products or controls directly to any A/C power source.
Connecting Power Supplies backwards to an A/C power source.
     Example: connection the 12VDC output of power supply to the A/C input line.
Water damage to non-waterproof products.
Electrical power surges.
     Note: It is recommended that if there is a possibility of power surges then you should consider a      surge protector for the incoming A/C power line.
Damage from Lighting or Electrical Storms.
Acts of God.
     Example: hail, flooding, tornado, fire, wind.
Products or electronic components that have been modified by the user.
Products used for purposes other than intended and directed.
Products damaged by connection to LED systems or components not purchased from  GreenLEDMFG.

 
Store Hours 
Monday-Friday: 9am-6:00pm
Saturday: 10am-5pm
Sunday: Closed 
5900 North Freeway #103
Houston,TX 77076
 
Office:1-713-691-8200
Toll Free:1-877-474-8282
Info.greenledmfg@gmail.com
www.greenled.us